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Faq

HLH

All our Safety Rules for a Peaceful Stay

Check-in: From 3:00 PM onwards. Early check-in may be available upon request, depending on availability.
•Check-out: By 11:00 AM. Late check-out requests will be accommodated when possible but may incur additional charges.

Refunds for early departures or unused nights are not provided. However, exceptions may apply in special circumstances, such as emergencies or Airbnb-verified extenuating situations.

Our cancellation policy follows Airbnb’s standard guidelines:
•Full Refund: Guests can cancel up to 14 days before check-in for a full refund.
•Partial Refund: If canceled within 14 days of check-in, 50% of the booking amount will be refunded.
•No Refund: Cancellations made within 48 hours of the check-in date will not be refunded.

Yes,  “We welcome pets at certain properties with prior approval

Yes, all our properties come equipped with:
•High-speed Wi-Fi.
•Fresh linens and towels.
•Basic toiletries.
•Fully equipped kitchens 

If you experience any issues, please contact us immediately We’re committed to resolving any concerns promptly.

Access instructions will be provided 24 hours before your check-in time. Most of our properties use secure keyless entry systems for your convenience.

We’re happy to assist with special requests like extra cleaning, late check-out, or additional items. Please contact us in advance to discuss availability and potential fees.

Yes, free on-site parking is available

Our properties are strictly for guest accommodation and do not allow events or parties. Violations may result in immediate cancellation of your reservation without a refund.

Long stay payment should be made directly to us via bank transfer .For short stay payment should be made through our booking. com link